Brand Introduction: Manufacturer AudioCodes Ltd 

AudioCodes Ltd is an Israel-American company that provides the market with advanced communication software solutions, communication devices, and services. The company designs and supplies advanced Voice over IP (VoIP), system applications, and data networking products to communication service providers and enterprises. It is a big brand that is well-known in the communication industry thanks to the wide range of solutions and services that it provides. The company's headquarters are located in Israel though it has international branches and service centers in different countries worldwide.

Founded in 1993, AudioCodes Ltd is a brand that has been in the data and communication industry for over three decades. In all these years, the company has proven its total commitment to meeting the needs of its clients. It has won the trust of some of the biggest names in the communication industry. At the same time, it also serves the needs of small businesses that need top-tier communication devices and software applications. Its clientele includes more than 60 of the world’s top 100 service providers of AudioCodes technology.

The brand has a reputation for providing quality and cost-effective solutions that are designed to meet diverse market needs. Its shares are traded on NASDAQ and on the Tel Aviv Stock Exchange (TASE), Its headquarters and R&D facilities are in Lod Israel while the other research facility is in the USA. It has branch offices in different cities and countries around the world such as San Jose, Somerset (NJ), London, Sao Paulo, Sydney, Mexico City, Singapore, Moscow, Istanbul, Frankfurt, New Delhi, Paris, Rome, and Johannesburg.

AudioCodes products

AudioCodes provides a wide range of communication products that are designed to satisfy the requirements of the digital world. These products and solutions are integrated globally in different types of networks such as IP, broadband access, cable, and mobile. The company avails these solutions in different packages depending on the needs of their clients. Versatility is one of the main driving forces that have propelled the brand to the global levels.

Some of the main product lines that the manufacturer provides include but are not limited to;

· Microsoft 365 products

· Session border controllers

· Multi-service business routers

· IP Phones

· Meeting rooms products

· VoIP technology products

· Voice application solutions

· Secure Web RTC Gateway

· Management products and solutions

VoIP market leader

For the past 17 years, AudioCodes has dominated the VoIP network products market. It provides a wide array of solutions that are used in the VoIP technology. The brand has deployed millions of media gateway and server channels in more than 100 countries around the world. It has focused on voice quality and VoIp network elements. It enjoys a proven track record in product and network interoperability with some of the leading network service providers.

VoIP network products from the company feature VoIP media processing platforms and even terminals that are used by service providers. AudiCodes also provides the market with supporting technology products such as CTI communication blades and media gateway processors. It has a successful track record in this industry and this is one of the reasons why it is trusted by both small and large enterprises when it comes to the provision of VoIP solutions.

Efficient customer support

AudioCodes provides services and supports that are directly connected to its products. With a local presence on six continents, the company is always available to ensure that its customers can get the technical support that they need. Those who want to seek help can physically walk to the company’s offices in their local areas and get much support that they need.

Armed with professional engineers and as well as field application engineers who have expertise in different areas of technology, customers can be sure of getting the exact help that they need. Being the original designer and maker of their products, they have the expertise to provide accurate technical support.

What kind of customer support does AudioCodes provide?

Maintenance and support are among the top services that you are likely to get from the brand. Customers who have bought products and solutions from the brand can be sure of getting regular maintenance and support services. These are crucial in ensuring there is continuity in the organization.

AudioCodes also offers a wide range of professional services that are connected to their products. These services include migration, coexistence, customization, capacity expansion, and deployment, among others. These services are perfectly curated for different communication applications such as IP transformations and hybrid architecture.

The brand also offers AudioCodes Academy, a training course that is designed to equip clients and other interested parties on different aspects of the products that the company supplies. Their comprehensive courses and tutorials are ideal for different users.

Managed services are another form of technical support that AudioCodes delivers to the target users. It encompasses deployment, hardware support, and maintenance for different AudoCodes products.

Inspired by a vision to grow

AudioCodes is inspired by a vision to become a leading strategic supplier of VoIP and converged data solutions in the world. In this vision, the brand aims to be a go-to supplier for services and enterprises worldwide.

The company has put in place strategies and systems that ensure it is on the right path to achieve its goals and remains focused on its mission. It has complied with various international quality standards set by multiple relevant bodies.

Global accessibility

As we have already mentioned, AudioCodes is a brand that enjoys a massive global presence. Its products and services are used worldwide. With a physical presence on at least six continents and in more than 100 countries, it means that customers in different regions can directly contact the company to get the products and services that they need. It has distribution and sales offices in all these countries.

The brand has also partnered with reputable distributors around the world. It authorizes them to distribute products and services on the company's behalf. ICRFQ is one such distributor. We supply quite a good number of AudioCodes hardware communication solutions. Having been in the technological industry for more than 20, you can fully trust us to deliver. Contact us directly for products and services.